Energy bill support
Find out how to get support with gas and electricity bills.
On this page:
If you’re struggling to pay your energy bills, contact your energy provider first as they may be able to help.
Abergele District Foodbank is able to support with gas and electricity. This must be requested through your referral partner. Contact us if you are unsure.
If you need further support with energy bills, contact one of the organisations below.
Who to contact for support with energy bills
Your energy provider
In the first instance, contact your energy provider to see if they can offer any assistance. They may be able to review your bill and payment plan or have hardship funds available.
If you need help to contact your energy provider, Warm Wales can support you.
Your local council
Contact your local council or local authority to see what support they can provide.
Your local Citizens Advice office
Contact your local Citizens Advice office. It will be able to help you identify any grants you may be entitled to and support you with any applications. They are now based in Llandudno Town Hall.
British Gas Energy Trust
The British Gas Energy Trust is an independent charitable trust set up to support families and individuals facing financial hardship and fuel poverty across England, Scotland and Wales. There is help available whether you are a British Gas customer, or with a different supplier.
Advice helpline
If you’re worried about money and struggling to afford the essentials, you can contact a free helpline for personalised support.
A trained Citizens Advice advisor can help with:
– Navigating the social security system.
– Identifying any grants you may be eligible for.
– Access to emergency support if you can’t afford the essentials.
– Referrals for mental health information and support.
Call for free on 0808 208 2138